Privacy Policy

Last Updated: 18th March 2022

Introduction

Elated Tours & Travels ( also referred as - “We/Us/Our/Elated”) and its subsidiaries recognises the importance of maintaining the user and members privacy.

Elated Tours & Travel LLP is a registered business in India under the Limited Liability Partnership Act, 2008 having registered office at D-108, D Block, 91 Springboard, Sector 2, Noida, Uttar Pradesh, India - 201301.

We value your privacy and appreciate your trust in us. This policy describes how we treat user information we collect on www.elatedtrips.com, Elated Tours & Travels branded apps, website, communication and service (“Services”) and offline sources, but excluding the services that state that they are offered under a different privacy policy.

This privacy policy applies to current and former visitors to our websites www.elatedtrips.com, Elated Tours & Travels branded apps, website, communication and service (“Services”) and offline sources and to our customers using our services. By visiting or using our services, you consent to the collection, use and sharing of your personal data under this privacy policy and agree to terms & Conditions.

Information we collect

Registration / Service usage:

To create an account or to use our services you provide data including name, email address, mobile number and a password. If you subscribe or opt-in for a trip with us or register for a premium service, we may ask you for govt. Identity only in cases where needed for availing our services like - for example - Trip Insurance, Trip Agreement, etc and payment details (e.g. credit card, and other payment details) and billing information.

Payment and Billing Information:

Payment and billing information.We might collect your billing name, billing address and payment method when you buy a service. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partners.

Information collected when you use our services

When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, that you applied to a particular trip or our service, saw a specific ad, and sent a few messages. Here’s a fuller explanation of the types of information we collect when you use our services:

• Usage Information: Usage Information We collect information about your activity on our services, for instance how you use them (e.g., date and time you logged in, features you’ve been using, searches, clicks and pages which have been shown to you,, advertising that you click on) and how you interact with other users (e.g., users you connect and interact with, time and date of your exchanges, number of messages you send and receive).


• Device Information: We collect information from and about the device(s) you use to access our services, including: hardware and software information such as IP address, device ID and type, device-specific and apps settings and characteristics, app crashes, browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address).


• Other information with your consent: If you give us permission, we can collect your precise geolocation (latitude and longitude) through various means, depending on the service and device you’re using, including GPS, Bluetooth or Wi-Fi connections. The collection of your geolocation may occur in the background even when you aren’t using the services if the permission you gave us expressly permits such collection. If you decline permission for us to collect your geolocation, we will not collect it. Similarly, if you consent, we may collect your photos and videos (for instance, if you want to publish a photo or video).


• Passive Information: We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.


• Third Parties Information: If you use an integrated social media feature on our websites. The third party social media site will give us certain information about you. This could include your name and email address and other basic details.

How We Use Information

To provide you with an amazing set of products and services that we relentlessly improve. Here are the ways we do that:

• Develop, operate, improve, deliver, maintain, and protect our products and services.
• Send you communications, including by email and phone. For example, we may use email or a call over your phone to respond to support inquiries or to share information about our products, services, and promotional offers that we think may interest you.
• Monitor and analyze trends and usage.
• Personalize our services such as, suggesting trips or friends on our travel community, profile information or customizing the content we show you, including ads.
• We might use your information to confirm your registration for our services, trips, events and other offers under Elated Tours & Travels branding.
• We share your information with vendors and partners associated with us to manage trips and services from Elated.
• Enhance the safety and security of our products and services.
• Verify your identity and prevent fraud or other unauthorized or illegal activity.
• Use information we’ve collected to enhance our services and your experience with them.
• Post details of the trip on our services website, apps or banner to marketize our products.
• Enforce, investigate, and report conduct violating our Terms and other usage policies, respond to requests from law enforcement, and comply with legal requirements.

Cookies Usage

We use cookies to recognize you and/or your device(s) on, off and across different Services and devices. You can control cookies through your browser settings and other tools.

Control Over Your Information

We want you to be in control of your information, so we provide you with the following tools:

Access / Update tools in the service:

• Tools and account settings that help you to access, rectify or delete information that you provided to us and that’s associated with your account directly within the service.
• For any queries please contact us at support@elatedtrips.com. We may also reject your request to access or update your data or suspend you from the services permanently, even share the information with the govt. authorities, for a number of reasons, including, for example, if the request risks the privacy of either users or is unlawful.

Deletion:

• While we hope you’ll remain a lifelong member of Elated Tours & Travels, if for some reason you even want to delete your account, just email us at support@elatedtrips.com from your registered email address (only the sensitive data will be marked as deleted). You can also delete some of the information in the website, app or other services - depending on the functionality exposed to all the users.

Amendments

We may change this Privacy Policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the Privacy Policy that’s available on our website. Other times, we may provide you with additional notice (such as adding a statement to our websites’ homepages or providing you with an email or sms notification).

Jurisdiction

If you choose to visit the website or use any of our services, your visit and any dispute over privacy is subject to this Policy and Elated Tours & Travels LLP terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

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